Refund and cancellation policy

Last updated 29 September 2026

Free trial

Every studio starts with a 14-day free trial with no card needed, so you can try everything before paying anything.

Cancelling

Plans are monthly with no contract. Cancel any time from Plan and billing in your dashboard. Your plan stays active until the end of the month you've paid for, you won't be charged again, and you keep access to export all your data.

Refunds

If you're not happy with Pilatis, ask for a refund within 14 days of a payment and we'll refund that payment in full. After 14 days, payments for the current month aren't refunded, but you can cancel so you're not charged again.

Payments are handled by Paddle, our merchant of record. To ask for a refund, email support@pilatis.app, or contact Paddle through the link in your receipt email.

Your clients' purchases

Class packs and memberships your clients buy from your studio are sold by your studio, not by us, under your studio's own policies.